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Customer Service Excellence

When you think of a particularly GREAT (or TERRIBLE) experience with a business, almost inevitably it had to do with how you were treated. In a highly competitive and challenging business environment, no company can afford to ignore the creation of superior value, which is an important foundation of future competitive advantage.

Organisations have to promote employee behaviours that enhance customer satisfaction and retention. The importance therefore of building and driving one-to-one relationships with customers in order to drive value for the firm cannot be overemphasised. Simply put, never miss an opportunity to engage with clients.

Our solutions integrate the customer experience as defined by your customer and your organisation’s service standards, with the added bonus of having periodic reports with recommendations on how to keep improving this very important aspect of your business.

Service Audits

Need a 'fresh pair of eyes' to give you some feedback and direction with regards to your customer experience delivery and on site standards compliance? We help businesses do just that with these programmes:

 

*Mystery Service Audit (MS-Audit)* - We design and implement innovative programmes to gauge customer satisfaction via unannounced shopping programmes.

 

*Brand Standards Adherence Audits* - You have your own brand standards? No problem, we can use that to do an audit for you.

 

*Customer Service Self Audits* - Need help to develop and undertake your own periodic audits? We can help you with that! 

 

*Customer Satisfaction Surveys* - We also manage all your feedback projects on your behalf from questionnaire development to collecting and analysing data.

Innovative Customer Engagement Ideas

We conceptualise, create and execute innovative customer engagement strategies which are guaranteed to grow your fan base and increase customer loyalty.

Service Strategy & Policy Development

We develop unique customer service strategies, plans and policies for businesses which are specific to their industries. We help them to use these as the basis from which all their other processes and procedures are created. This has helped our clients to beat the competition!

Website & Social Media Management

Your customers and prospective customers see your website and interact with your business on social media. Why not let us help you with this the Signature Way? What we do for clients include:

 

*Upload content, Manage Major Website Updates & Graphic Changes

 

*Research your industry for articles & publish on social media during peak times

 

*Create custom graphics, sayings, and trademarked phrases and posters.

 

*Social media contests and promotions.

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