Need a 'fresh pair of eyes' to give you some feedback and direction with regards to your customer experience delivery and on site standards compliance? We help businesses do just that with these programmes:
*Mystery Service Audit (MS-Audit)* - We design and implement innovative programmes to gauge customer satisfaction via unannounced shopping programmes.
*Brand Standards Adherence Audits* - You have your own brand standards? No problem, we can use that to do an audit for you.
*Customer Service Self Audits* - Need help to develop and undertake your own periodic audits? We can help you with that!
*Customer Satisfaction Surveys* - We also manage all your feedback projects on your behalf from questionnaire development to collecting and analysing data.
Service Strategy & Policy Development
We develop unique customer service strategies, plans and policies for businesses which are specific to their industries. We help them to use these as the basis from which all their other processes and procedures are created. This has helped our clients to beat the competition!
Website & Social Media Management
Your customers and prospective customers see your website and interact with your business on social media. Why not let us help you with this the Signature Way? What we do for clients include:
*Upload content, Manage Major Website Updates & Graphic Changes
*Research your industry for articles & publish on social media during peak times
*Create custom graphics, sayings, and trademarked phrases and posters.
*Social media contests and promotions.